Help Center
Welcome to the KOVA™ Help Center
Welcome to the KOVA™ Help Center. We created this page to make your shopping experience simple, clear, and stress-free. Whether you need help with your order, shipping, returns, product questions, or subscription cancellation, our support team is here to help.
Need Help With Your Order?
If you have a question about an order you already placed, please email us at shopkovaa@gmail.com with your full name, order number, and the email address used at checkout. This helps us locate your order quickly and provide the fastest support possible.
Subscription Support
If you purchased a KOVA™ subscription and would like to cancel, pause, or make changes, please contact us by email. We currently process subscription changes manually on behalf of our customers.
To cancel your subscription, email shopkovaa@gmail.com with the subject line Cancel My Subscription. Please include your full name, order number, and checkout email. Our support team will process your request within 24–48 business hours.
Shipping & Tracking Help
Once your order ships, you will receive tracking information by email. If your tracking has not updated yet, please allow a little time for the carrier to scan the package. If you still need help, contact us and we’ll gladly look into it.
Returns & Refunds
KOVA™ offers a 90-day return policy. If you are not satisfied with your order, contact us within 90 days of delivery and our team will guide you through the return process.
Contact Support
For all customer support questions, please email:
Support response time: 24–48 business hours